Google rolls out call history for Google My Business

Find out who’s getting in touch and who you need to call back.

Call history from Google is a new tool that shows you who’s called through your Business Profile. You can see detailed call insights, view recent numbers and quickly return any missed calls.
Set-up is simple and there’s no fee.

This is an experimental feature only available to a small number of users. Your business can be one of the first to try and give feedback.

Call history in Google My Business

You can keep track of phone calls from your customers on Google Search and Maps with call history. To help you respond to missed calls and stay engaged with your customers, call history keeps your calls all in one place. These calls may make it easier for you to connect with customers who found your business through Google. Any calls you get from your Business Profile will start with a short message that lets you know they’re from Google.

Eligibility

Call history in Google My Business (GMB) is currently an experimental feature and only available for a select group of businesses in the US only.

How call history works

When a customer uses the “Call” button on your Business Profile, their calls show up in the “Calls” tab in Google My Business. From this tab you can find recent calls, missed calls, and more.

Once call history is on, customers connect to you through a forwarding number instead of through the number on your profile. At the start of a call, you’ll get an automated message that says, “Call from Google.”

Learn More Here

Categorised in: The Shoreline Blog

This post was written by Shoreline Content Team